The Renewal Fitting &
Follow-Up Program
A structured, three-phase program that begins the moment you leave our office — and stays with you for years. Not every provider does it this way. We think every patient deserves it.
Schedule Your First AppointmentMost hearing care ends the day you walk out the door. Ours is just getting started.
The typical approach at many clinics is "call us if something's wrong." The problem is that hearing aid performance — and hearing itself — can decline so gradually that most people don't notice it for months or even years. By the time it's obvious, the problem has usually been building for a long time.
The Renewal Program was built to prevent that. Every Riverside patient receives a proactive, scheduled care plan from the very first fitting through year three and beyond. We check in before you have a reason to call us — because that's how good outcomes are built.
Three Phases, Built Around You
From first fitting to long-term maintenance, every step is structured, scheduled, and handled by your provider — not handed off.
Hearing Technology Customization & Orientation
Week 1- Custom device selection and ordering
- Quality control verification — Electroacoustic Analysis (EAA)
- Real Ear Measurement (REM) to prescriptive targets
- Prescriptive target verification
- "Comfort Fit" tuning
- Device orientation and use & care training
- Bluetooth setup
Auditory Retraining Program
Weeks 2–8- Initial "Comfort Fit" starting level
- 30–60 day gradual adaptation to full prescription
- Bi-weekly provider check-ins
- Guided auditory rehabilitation
- Validated outcome measures
- Priority scheduling throughout
Ongoing Care Plan
12–36 Months- Bi-annual device reconditioning
- Annual hearing test
- Annual prescription updates
- Annual quality control verification with EAA
- Bi-annual firmware updates
- Ongoing supplies — domes and wax filters
Frequently Asked Questions
Here are the questions we hear most about what makes the Renewal Program different — and what patients can expect.
The program covers three phases over up to three years. Phase 1 (Week 1) is your full fitting appointment — custom device selection, Electroacoustic Analysis (EAA) quality control, Real Ear Measurement to prescriptive targets, "Comfort Fit" tuning, device orientation, use and care training, and Bluetooth setup.
Phase 2 (Weeks 2–8) is your auditory retraining period — we start you at a comfortable level and gradually bring you to your full prescription over 30–60 days, with bi-weekly check-ins throughout. Phase 3 (12–36 months) is your Ongoing Care Plan: annual hearing tests, annual prescription updates, bi-annual device reconditioning, bi-annual firmware updates, and supplies like domes and wax filters.
Most hearing aid fittings involve a single appointment — you try the devices, they get programmed, and you're sent home with a "call us if you have questions" approach. Research consistently shows that patients fitted this way are far more likely to abandon their hearing aids within a year.
The Renewal Program is structured and proactive. Every fitting includes Real Ear Measurement — something fewer than 30% of providers in the U.S. routinely perform. Rather than waiting for you to notice a problem, we schedule follow-up visits throughout the adaptation period and for years afterward. Small issues get caught early, before they become bigger ones.
The Renewal Program is bundled into our pricing — it's not an add-on or an upsell. When you invest in hearing aids through Riverside Hearing Care, the full three-phase care plan is part of what you're paying for. We think that's the only way to do this right.
Call us at (207) 481-3451 and we'll take care of you. Renewal Program patients receive priority scheduling — if something isn't right, we want to know about it and we'll get you in quickly. You should never feel like you're on your own between visits.
That's exactly what the annual hearing test and prescription update visits are for. Hearing can change gradually over time — and so can the mechanical performance of your devices. Your annual appointments include a full hearing evaluation and, if needed, updated programming with Real Ear Measurement verification to confirm you're still hearing as well as possible.
Gradual changes are easy to miss. Catching them at a scheduled visit means you stay at your best, rather than slowly adapting to a decline you didn't notice.
Yes. We see patients with existing hearing aids from other providers and other manufacturers through our Transfer of Care Patient Adoption Program. If you're not happy with your current results — or if it's been a while since anyone checked whether your devices are actually working and programmed correctly — we can help. Call us at (207) 481-3451 and we'll talk through what makes sense for your situation.
Ready for hearing care that doesn't stop after the fitting?
Call us or schedule online. We serve patients in Bath, Brunswick, Topsham, Wiscasset, and throughout Midcoast Maine.
Schedule Your First Appointment Or call us directly: (207) 481-3451